TREVPAR WORLD CRO SOLUTIONS

SOLUTIONS

TrevPAR World Central Reservation Services is ideal for those large or small property owners and managers wanting to outsource their reservations to a highly experienced and professional Central Reservations (CRO) team to limit staff compliment, payroll burden and associated personnel costs. 

Our CRO team is centrally located in Gauteng, South Africa and utilises cloud-based IP-Enabled, Voice over Internet Protocol (VoIP) technology to provide a seamless, personalised and professional reservation experience irrespective of your caller’s origin or property’s location.

The dedicated team are diverse and experienced and have direct access to your property’s live inventory, availability, and rates.  This provides for an efficient and proficient reservation experience that ensures higher conversion of inbound queries to booked rooms.

The team are administratively geared and will ensure all related paperwork and payments are complete prior to arrival of your guests.

This facility is currently available in English but is scalable based on your specific need.

Benefits of TrevPAR World CRO:
  • Each property or Group of properties will receive a dedicated VOIP reservation telephone number
  • TrevPAR CRO will implement a full reservation service from Monday to Friday 08h00 to 17h00. Weekends, Public Holidays, and after hours support is available if required.
  • Skilled reservations specialists with experience using a multitude of Property Management Systems(PMS) and channel management systems such as Opera, Semper, Protel etc.
  • Proactive interaction with Operations personnel on property.
  • Detailed monthly reservation and commissions reconciliation
  • Booking of transfers and hotel specific activities if provided by your property.